When a server or service goes down, ServiceNow records that "outage itself" as a single record. Separate from incidents (who was affected and when), an Outage—specifically the cmdb_ci_outage ...

Generative AI services and tools that use tokens to produce results can get expensive quickly. That’s spurring IT leaders to look for new ways to reduce token use — and save money.

ZoomMate listens during live meetings and turns decisions into action—updating Salesforce, creating Jira tickets, drafting ...

Most retailers aren't losing to competitors with better technology — they're losing to the friction between the technology they already have. Fifty-four percent of retail executives cite integration ...

AI Impact tracks AI’s bigger test: redesigning supply chains, finance workflows and health care access around better systems.

Salesforce wants to own the data, content, integration and agent layers AI needs to operate across the enterprise. Here's ...

Why Managed Services Keep Work Moving – Insights from a Managed IT Provider in Phoenix Phoenix, United States - June ...

The new integration platform is built in-house and included in every Xurrent subscription, giving AI agents the systems access they need to act, not just advise. AI agents deliver value when they are ...

ServiceNow's Incident, Problem, and Change are all "task-based" entities that inherit from the task table. But what about Knowledge (knowledge articles)? In fact, it does not inherit from task. Have ...

Features: AI is redrawing the enterprise software stack, turning applications into agents, data into context, and workflows ...