Clarity has released AI Agent QA, a tool that evaluates 100 percent of voice and text interactions against a company's own scoring rubric. The ...

He had four days to make each victim fall in love. And there were a lot of victims. Online, Safeer Mohammed Koorimannil, who ...

API modernization services are no longer a background IT task. They decide whether digital transformation becomes a working operating model or just a set of nice screens sitting on top of old ...

On June 24, 2026, Microsoft’s Digital Crimes Unit (DCU) facilitated the takedown, suspension, and blocking of domains that ...

Indian scammer Safeer Koorimannil reveals how AI from American tech giants fuels global fraud rings in Myanmar. Trafficked to ...

President Trump unveiled the design for a limited number of commemorative U.S. passports featuring his picture, making him ...

NLP and LLM teams often grow their training corpuses to improve model performance but they still do not always obtain ...

Small businesses on Marco Island should pick from these five agencies based on fit: Quenzel and Vectra for data-heavy growth, B3 for hospitality experiences, ...

I often leave these calls feeling frustrated and more confused than before. Using AI chatbots doesn’t seem to work either.

Discover why the first moments of customer contact can have an outsized impact on trust, conversions and business growth.

Nikki Kellett (@nikki_kellett) is sounding the alarm about Walmart’s customer service line. She discovers that the retail giant discloses far more than the standard “this call may be recorded” ...