Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. Just in time for Black Friday and Cyber Monday, here is a ...

This annual list presents top business books from the past year, selected for sparking new ideas and aiding navigation in an evolving world. The unranked collection covers diverse themes, from ...

Accounting students often meet business through balance sheets, tax rules, and audit procedures. Yet those subjects show only ...

One of the nicest things about the holiday season is that you’re able to sneak in some me time. That gives founders a chance to unplug and catch up on their reading. The right book for you depends on ...

Worth another look... Although published in 2012, this remains a definitive read on leadership, management and disciplined capital allocation. In an era defined by volatility, technological disruption ...